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Website Terms

Harvard Healthcare Limited
Website Conditions of Sales and Use of Website

Website Use

Welcome to www.harvardhealthcare.co.uk.

Please do read these conditions carefully before using the website. By using our website, you agree to be bound by this agreement.

Your Account

When you use our website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account. We recommend that you use up-to-date anti-virus and anti spyware software and ensure that your account details are kept confidential and secure. You should contact us immediately if you have any concerns about the security of your user account details.

We reserve the right to refuse access to the website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, it will be without charge to you.

Privacy Policy

Please review our Privacy Policy

Access to the website

We will do our best to make sure that our website is available to you. However, from time to time access may be slow or interrupted due to the nature of the internet, updates, upgrades and maintenance to our website. We will try to minimise this.

Licence for website use

We grant you a limited license to use this site for the purpose of viewing and buying our products and services or communicating with us.

No other activities are permitted, including duplicating, framing: any code the website as a whole or elements such as: images, graphics, descriptions, flash or any other content or software associated with the site.

This site exists for the sole purpose of offering goods and services, and transacting with our customers.

You may create a link to our website as long as it does not portray us in a negative or defamatory way.

Reasonable Use

You may only use the website in a reasonable way, in accordance with viewing or buying our products and services. You may not use the website in any way that is likely to cause damage or disruption to our service or misuse the website in any way fraudulent, illegal, or likely to cause offence or distress.

Copyright

All content on the website, such as software, text, graphics, animation, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Harvard Healthcare Limited, or its suppliers and is protected by international copyright.

You may not systematically extract and/or re-utilise parts of the contents of the website. In particular, you may not utilise any data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) for re-utilisation of any substantial parts of this website.

Trademarks

The Logo and name of Harvard Healthcare Limited are our copyright and may not be re-used or copied in any way without our express permission.

Conditions of Sale of Products to You

Our contract

When you place an order to purchase products or services from us, we will send you an e-mail to confirm the receipt of your order and containing the details of your order. Your order represents an offer to us to purchase products or services which is accepted by us when we send e-mail confirmation to you that we have despatched that product to you (the " Despatch Confirmation E-mail" ). That acceptance will be complete at the time we send the Despatch Confirmation E-mail to you. Any products on the same order which we have not confirmed in a Despatch Confirmation E-mail to have been despatched do not form part of that contract.

Order payments are processed when the order is placed this is because our chosen payments provider Protx processes payments when you enter your card details.

Returns

Please review our Returns Policy, this applies to products and services purchased from us. Customers in the United Kingdom are entitled to a statutory cooling-off period of seven business days. Please note that exceptions apply to this and you should read the policy in full.

Delivery and availability

We state the expected delivery period for each product on the website and ask that you tell us the date by which you need the products or services. If there is likely to be a problem with your delivery then we will attempt to contact you, please ensure that the contact details you give are accurate.

Please note that despatch and delivery times are only estimates and are in no way guarantees of delivery by a specific date. While we will do our best to supply you within your time frame, we cannot accept any liability for lateness of delivery because of all the variables outside our control with our own suppliers or delays in response should we try to contact you about your order. If your products have not arrived within 28 days of the date on which you ordered them, Harvard Healthcare Ltd shall have no liability to you unless you notify us by e-mail at enquiries@harvardhealthcare.co.uk within 40 days of the date you ordered your products.

When ordering on our website, please ensure there will be someone available at your chosen delivery address to sign for all parcels as they will be sent via Royal Mail Recorded Delivery. We send out a despatch notice on the date the orders are sent out. Most deliveries will arrive the day following the despatch notice e-mail.

If you are not available on the first delivery attempt, your parcel will be retained at the specified Royal Mail depot for one week to be collected. You may be able to arrange a second delivery depending on your delivery area.

Health & Safety

It is your responsibility to use products and services purchased from us in a safe and reasonable way, when you purchase our products, whether they be electrical, sharp or otherwise. You acknowledge that you will read and understand each products own instructions and safety warnings.

Minors

We do not sell products for purchase by children. We sell children's products for purchase by adults. If you are under 18, you may use www.harvardhealthcare.co.uk only with the involvement of a parent or guardian.

E-mail

When you send us e-mails or submit our contact form, you are communicating with us electronically. We communicate with you by e-mail or by posting notices on the website. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

Losses

We are not be responsible for any personal or business losses (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect or consequential loss that is not reasonably foreseeable to both you and us when you commenced using the website or when a contract for the sale of goods by us to you was formed.

Alteration of Service or Amendments to the Conditions

We reserve the right to make changes to our website, policies, and these Conditions of Use & Sale at any time. You will be subject to the policies and Conditions of Conditions of Use & Sale in force at the time that you use the website or that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

Events beyond our reasonable control

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.

Governing law and jurisdiction

These terms conditions are governed in accordance of the laws of England and Wales.

Returns Policy

We are unable to exchange items that are not damaged, defective or incorrect. We cannot accept a return on any item that shows evidence of use or wear.

If your products have not arrived within 28 days of the date on which you ordered them, Harvard Healthcare Ltd shall have no liability to you unless you notify us by e-mail at enquiries@harvardhealthcare.co.uk within 40 days of the date you ordered your products.

Returned Item(s) Lost in Transit

We cannot be held responsible for packages lost in transit: as you are responsible for returning the items to us, we recommend sending the packages by Special Delivery and ensuring you have adequate cover in place with the Post Office.

Our refunds policy does not affect your statutory rights.

When you send your item back to us (or when we collect the item from you), we will examine and process the returned item and then notify you via e-mail of your refund. You can expect a refund to be made to your card when we have received your return.

How Refunds Are Calculated

Items returned because they are damaged, defective or incorrect.

If you are returning an item because of an error on our part or, in accordance with our returns policy, because it is damaged or defective, we will refund the delivery charges incurred in sending the item to you and pay your costs of returning it to us (either via arranging a collection from your chosen address by our couriers, or by refunding your return postage costs).

We will check all items returned as damaged or defective. In the event we find no fault, we reserve the right to re-charge you for the item(s) and to recover our fees and expenses from you.

Items returned within the seven-day cooling off period

By law, customers located in the United Kingdom have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered.

Where you are withdrawing from your purchase within the seven working day cooling-off period, and there has been no error on our part, we will refund the cost of the item and the cost of sending the item to you as follows:

where you are returning an item that was part of a larger order, we will refund the delivery charge pro rata so that the effective charge is as if the returned item had not been purchased for delivery that you incurred
where you are returning an entire order, we will refund delivery charges that you incurred you are responsible for the cost of returning goods to us
where we collect an item from you, we reserve the right to recover the costs of collection from you.

We will not refund your costs in returning the item to us and other services provided to you in connection with your purchase unless you return the item to us because of an error on our part or because it is defective.

Items not Ready for Collection

Where we have arranged at our cost to have items collected from you and have notified you of the collection date, we expect that:

The goods will be ready to collect. This means that:

They will be securely boxed in their original packaging where possible
If it is not possible to use the original packaging, or you are only returning a partial order, please ensure the items are securely boxed such that the item will return to us in the condition it arrived with you.
The box should be marked with " Return of (Your Order Number)"
Our courier service will provide the appropriate labels for shipping.
There will be a responsible adult at the address provided for the collection to sign that the collection was made.

If goods are not ready to be collected when our courier arrives, the collection will not be possible and we will be notified of this by our courier. If this occurs, arranging a second collection will incur an £ 11 charge which may be applied against any refund due.

Statutory Rights

Cooling-off Period

By law, customers in the United Kingdom have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered.

We also cannot accept cancellations of contracts for the purchase of products where the item has been unsealed and used or they have started to or are likely to deteriorate.

To cancel your purchase within the seven working day cooling-off period, please package the relevant item(s) securely and send it to us immediately, so that we receive it within seven working days of the day after the date that the item was delivered to you.

Please note that we cannot accept returns if you deliver them to us by hand.

For your protection, we recommend that you use a Special Delivery service if the value of the return is more than £ 50 (please check you have adequate cover with the Post Office).

Please note that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is damaged or defective. If we do not receive the item back from you with the delivery slip, we may arrange for collection of the item from your residence at your cost.

As soon as we receive notice of your cancellation of this order, we will refund the relevant part of the purchase price for that item together with the item's normal postage charge. We cannot refund any priority, express or courier component of the postage charge. For more information on your right to withdraw from your purchase within the seven working day cooling-off period, visit the government& rsquo s consumer direct website: