Welcome to www.harvardhealthcare.co.uk.
Please do read these conditions carefully before using the website. By using our website, you agree to be bound by this agreement.
When you use our website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account. We recommend that you use up-to-date anti-virus and anti spyware software and ensure that your account details are kept confidential and secure. You should contact us immediately if you have any concerns about the security of your user account details.
We reserve the right to refuse access to the website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, it will be without charge to you.
We will do our best to make sure that our website is available to you. However, from time to time access may be slow or interrupted due to the nature of the internet, updates, upgrades and maintenance to our website. We will try to minimise this.
We grant you a limited license to use this site for the purpose of viewing and buying our products and services or communicating with us.
No other activities are permitted, including duplicating, framing: any code the website as a whole or elements such as: images, graphics, descriptions, flash or any other content or software associated with the site.
This site exists for the sole purpose of offering goods and services, and transacting with our customers.
You may create a link to our website as long as it does not portray us in a negative or defamatory way.
You may only use the website in a reasonable way, in accordance with viewing or buying our products and services. You may not use the website in any way that is likely to cause damage or disruption to our service or misuse the website in any way fraudulent, illegal, or likely to cause offence or distress.
All content on the website, such as software, text, graphics, animation, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Harvard Healthcare Limited, or its suppliers and is protected by international copyright.
You may not systematically extract and/or re-utilise parts of the contents of the website. In particular, you may not utilise any data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) for re-utilisation of any substantial parts of this website.
The Logo and name of Harvard Healthcare Limited are our copyright and may not be re-used or copied in any way without our express permission.
When you place an order to purchase products or services from us, we will send you an e-mail to confirm the receipt of your order and containing the details of your order. Your order represents an offer to us to purchase products or services which is accepted by us when we send e-mail confirmation to you that we have despatched that product to you (the " Despatch Confirmation E-mail" ). That acceptance will be complete at the time we send the Despatch Confirmation E-mail to you. Any products on the same order which we have not confirmed in a Despatch Confirmation E-mail to have been despatched do not form part of that contract.
Please review our Returns Policy, this applies to products and services purchased from us. Customers in the United Kingdom are entitled to a statutory cooling-off period of seven business days. Please note that exceptions apply to this and you should read the policy in full.
When ordering on our website, please ensure there will be someone available at your chosen delivery address to sign for all parcels as they will be sent via Royal Mail Recorded Delivery. We send out a despatch notice on the date the orders are sent out. Most deliveries will arrive the day following the despatch notice e-mail.
If you are not available on the first delivery attempt, your parcel will be retained at the specified Royal Mail depot for one week to be collected. You may be able to arrange a second delivery depending on your delivery area.
It is your responsibility to use products and services purchased from us in a safe and reasonable way, when you purchase our products, whether they be electrical, sharp or otherwise. You acknowledge that you will read and understand each products own instructions and safety warnings.
We do not sell products for purchase by children. We sell children's products for purchase by adults. If you are under 18, you may use www.harvardhealthcare.co.uk only with the involvement of a parent or guardian.
When you send us e-mails or submit our contact form, you are communicating with us electronically. We communicate with you by e-mail or by posting notices on the website. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
We are not be responsible for any personal or business losses (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect or consequential loss that is not reasonably foreseeable to both you and us when you commenced using the website or when a contract for the sale of goods by us to you was formed.
We reserve the right to make changes to our website, policies, and these Conditions of Use & Sale at any time. You will be subject to the policies and Conditions of Conditions of Use & Sale in force at the time that you use the website or that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.
We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.
These terms conditions are governed in accordance of the laws of England and Wales.
We cannot be held responsible for packages lost in transit: as you are responsible for returning the items to us, we recommend sending the packages by Special Delivery and ensuring you have adequate cover in place with the Post Office.
Our refunds policy does not affect your statutory rights.
When you send your item back to us (or when we collect the item from you), we will examine and process the returned item and then notify you via e-mail of your refund. You can expect a refund to be made to your card when we have received your return.
Items returned because they are damaged, defective or incorrect.
If you are returning an item because of an error on our part or, in accordance with our returns policy, because it is damaged or defective, we will refund the delivery charges incurred in sending the item to you and pay your costs of returning it to us (either via arranging a collection from your chosen address by our couriers, or by refunding your return postage costs).
We will check all items returned as damaged or defective. In the event we find no fault, we reserve the right to re-charge you for the item(s) and to recover our fees and expenses from you.
Where you are withdrawing from your purchase within the seven working day cooling-off period, and there has been no error on our part, we will refund the cost of the item and the cost of sending the item to you as follows:
We will not refund your costs in returning the item to us and other services provided to you in connection with your purchase unless you return the item to us because of an error on our part or because it is defective.
Where we have arranged at our cost to have items collected from you and have notified you of the collection date, we expect that:
The goods will be ready to collect. This means that:
If goods are not ready to be collected when our courier arrives, the collection will not be possible and we will be notified of this by our courier. If this occurs, arranging a second collection will incur an £ 11 charge which may be applied against any refund due.
By law, customers in the United Kingdom have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered.
Please note that we cannot accept returns if you deliver them to us by hand.
For your protection, we recommend that you use a Special Delivery service if the value of the return is more than £ 50 (please check you have adequate cover with the Post Office).
Please note that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is damaged or defective. If we do not receive the item back from you with the delivery slip, we may arrange for collection of the item from your residence at your cost.
As soon as we receive notice of your cancellation of this order, we will refund the relevant part of the purchase price for that item together with the item's normal postage charge. We cannot refund any priority, express or courier component of the postage charge. For more information on your right to withdraw from your purchase within the seven working day cooling-off period, visit the government& rsquo s consumer direct website: